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I’ve found myself watching the local and national news much less the last few years. Virtually all their news was negative or graphic or something that engendered every possible feeling that was NOT positive. I had had enough of the negativity. Today, I still get my news, but it’s when I want it through the […]

After many stories over the years of poor customer service in a big box home improvement store, here’s a positive story – it’s a story about how ideas sometimes are better than answers. If you’ve ever been a novice gardener (which I am) somehow heading up a community garden (which I am) and seeing plants […]

Webster’s has a couple definitions of health. One is “not being sick.” True, but I don’t like defining something by simply saying what it’s not. Another definition is “vigor of body, mind, and spirit” – much more positive! Let’s apply that to one of our favorite customer service people – you! The Body – Human […]