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Many of our clients have the greatest chance of LOSING customers if they are new customers. That’s especially true with our sports clients. When a new season ticket holder (STH) arrives, they are excited, have expectations, have written the big check for the first time, and want a great experience. With all of their expectations, […]

The thrill of victory…the agony of the DMV. For the first time in 5 years, I had to get a new driver’s license. Being out of practice at this activity, I got to the DMV office right when it opened – a colossal error! With this being the best day of the week on my […]

Growing too fast? That is actually a problem some organizations are having. Even in this tough economy, community colleges, for example, are busting at the seams. With unemployment high, getting low-cost, high quality targeted education is in more demand than in any time in recent memory. But just like throwing a baseball as fast as […]