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Boost Customer Happiness – 7/9/24

July 9th, 2024 (No Comments)

There’s a cooking show that a friend of mine watches, and the premise is all about reverse engineering food.  They may take a Reese’s Peanut Butter Cup, analyze it, and determine the ingredients just by tasting it.  Then they figure out a recipe.  The cook will try to make it from scratch.  Sometimes it’s a […]

Brainstorm to Better Yourself – 7/2/24

July 2nd, 2024 (No Comments)

I’ve led enough sessions with clients on continuous improvement topics to have solid experience on how to lead ideation exercises, brainstorming to develop new ideas.  Oftentimes these sessions start with the right question; the first answers may not be the ultimate solution, but they can serve as a jumping off point for deeper/better ideas from […]

The Power of the Pause – 6/25/24

June 25th, 2024 (No Comments)

When I’m facilitating a meeting, and it feels like it’s going off-track or the discussion is going a little longer than it should, I may say something like “let me pause the conversation so that…” or “let’s pause just for a minute and consider…” I don’t like the word STOP.  I don’t like to say […]