Key Industries
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Recent Tips and Posts
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Talk About Yourself to Build Customer Confidence – 4/16/24
When you’re dealing with somebody who is anxious or nervous about a situation, a customer who feels like they don’t have much control, an individual who is unsure and uncertain, it’s important to put the customer at ease. It’s important to build their comfort level. It’s important to help them to become more confident by […]
The Proven Value in What You Do – 4/9/24
Forbes wrote an article last year based on a compilation of the results of research on customer service and the customer experience; it was titled: 100 Customer Experience Stats For 2023. In reading the article, you’ll note that many of these key research findings are about you – the value you provide to the organization […]
A Tale of Two Texts – 4/2/24
Having to get allergy shots once a week is never fun, and for Janet, it became an even bigger frustration. She had the shots typically scheduled on Tuesday around 10:30 in the morning, figuring she would avoid the morning rush as well as the lunch rush by going mid-morning. However, that meant she had to […]
