Archives

Customer Understanding Leads to Relationship Growth – 2/13/24

February 13th, 2024 (No Comments)

We’ve worked with educational organizations at all grade levels over the years.  One special and unique characteristic about the staff who work in these organizations is that there’s a clear intent to know about the students as individuals, to focus on them rather than purely focusing on what’s delivered to them. It’s a good lesson […]

Define Customer Service Success Differently – 2/6/24

February 6th, 2024 (No Comments)

When I’m watching television, listening to the radio, or listening to a podcast, it’s always interesting when the topic moves to the question:  How can you be a success?  The speakers often discuss the process of becoming a success with the assumption that people believe success is defined by fame, fortune, awards, power, position. I […]

Care Enough to Give Them a Heads Up – 1/30/24

January 30th, 2024 (No Comments)

Nothing bad at all might happen.  Every day in the office could seem like every other day.  Sights and sounds and smells might continue to be the same.  But we have a lot of construction going on around our offices, and the building manager knows the type of work we do and the number of […]