Key Industries
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Recent Tips and Posts
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Don’t Skip the Recap – 5/12/26
The playoff hockey game goes on for almost 3 hours. There’s non-stop action, with plenty of penalties and takeaways and hits against the boards…and a few goals, as well. You didn’t get to watch the whole game because you had other plans, but you wanted to know what happened. So, you pull up a summary […]
Finalize the Solution with the 6 Step Checklist – 5/5/26
In last week’s Tip, we showed why and how to Use the 6 Step Checklist before Resolving the Issue. We noted the importance of taking 15 seconds to mentally walk through the Who, What, When, Where, Why, and How to feel confident that you know what’s needed to fix the problem. Similarly, you can use […]
Use the 6 Step Checklist before Resolving the Issue – 4/28/26
We talk about trying to resolve the issue right the first time, sharing the technique on how to manage the conversation to get clarity on the real issue, need, or goal, and confirming your understanding before moving forward. But what are you trying to clarify? What are you trying to confirm? Sometimes we might miss […]
