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Frank had never been a dog owner before, and when he first got Bosco at the shelter, Frank didn’t really know what he was doing.  He would try to be a good parent – feed the dog, play with it, take it on walks – but he was doing this without any experience or any […]

If you’re reading these customer service tips, you likely want to get better.  You want an idea, a technique, a reinforcement, or a question that helps you improve. But why improve? At some point you may waver on the commitment to improve, because it can take effort, introspection, time, and change.  So, it helps to […]

Jasmine had a great experience with the company, and the company sent her a link to provide an online evaluation following the visit.  So, she clicked the link, gave a rating, and made a comment about her experience. The company monitored their online reviews, saw the positive response, and replied online: Jasmine, What a fantastic […]