Key Industries
-
Recent Tips and Posts
-
How to Exceed the Promise – 10/10/23
It’s the never-ending battle between marketing and customer service. Marketing makes promises, and customer service has to deal with upset customers when the company doesn’t deliver. To ensure we deliver on promises, let’s assess promises by looking at some famous quotes over time… Promises may get Friends, but ‘tis Performances that keep them. Thomas Fuller […]
What “One in a Million” Means – 10/3/23
You are One in a Million! That can mean a lot of different things to a lot of different people. Depending on the tone in which it’s said, the phrase can be a compliment or a criticism. If there are 8 billion people in the world, that means there might be 8,000 of you on […]
Same Place, Different Experiences – 9/26/23
Meredith was getting discharged from the clinic, when the nurse came in, gave her a packet of information including the discharge instructions, explained the next steps, and asked if Meredith had any questions. Freida, across the hall, was told that she could leave when ready. However, Freida had to ask if there were any discharge […]
