Key Industries
-
Recent Tips and Posts
-
De-escalating Conflict in Customer Service – 4/25/23
Conflict can be very healthy and productive. You and your customer are taking different perspectives, but if you have the same goal and you focus on what you’re trying to accomplish, the different perspectives may lead to an interesting approach or a mutually-beneficial solution. If the decision was up to us, we might have one […]
Why a Home Run Swing Whiffs – 4/18/23
ACME Tree Service showed up at Nancy’s house to provide an estimate for trimming some trees. The sales consultant looked at the trees and their proximity to the house, and he quickly wrote up a bid. Heavy trimming on 9 trees. Heavy price tag. It was a quick conversation resulting in sticker shock for Nancy. […]
Communicate Crisply – 4/11/23
I try to make these tips around 300 words, but oftentimes I’m North of 400. I work hard to pare down the words because I don’t want one or two core points being lost in a barrage of verbosity. Phrases like lost in a barrage of verbosity are the things that might come out of […]
