Key Industries
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Recent Tips and Posts
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Improve Co-worker Rapport to Improve the Customer Experience – 4/4/23
The movers were packing up the house. It was a stressful time for Janine. She was having to move her aging parents to a new city in a new State to help care for them. The parents were leaving behind friends and a community where they’d lived for most of their lives. Janine and her […]
G.A.B. – The Survey Guiding Principles – 3/28/23
You’re excited! The company has okayed your conducting a survey, and you immediately think of a half dozen questions you want to ask every customer. You document your questions, get input from others, and all of a sudden you have a Word document with 36 questions instead of 6. Now, what do you do? Some […]
Build Your Shield – 3/21/23
When the customer complains or the boss gets upset, when the negativity gets too personal or you get that unprofessional e-mail from the angry client – those are the times when we can feel hurt. Those are the times when we in customer service roles can feel that physical or emotional or spiritual gut punch. […]
