We want the satisfied customer. We want the issue resolved. We want to be able to fix the error or save the client. We want to feel good coming out of a conversation, or feel like we have accomplished something special. We want the “win win.”
But all those great feelings and those accomplishments relate to outcomes. And all too often, we do not control the outcome.
I did the best I could.
Sometimes we have to give ourselves some grace. We have to realize that we’re not in control of the customer, our policy, our product, our facility, and oftentimes our process or the attitudes of our co-workers.
But there’s nobody in more control of us, than us.
So, if we do the best we could at preparing for the situation through training and practice and reading and learning and listening to others, we can feel good about that. If we do the best we could in trying to understand the customer, we can feel good about that.
If we think of potential solutions and we engage the customer and others to try to figure those out, if we tap into what our systems and our policies and our procedures have to offer, we can feel good about that.
The ultimate outcome or the feelings of others are things that we cannot control.
So, if we want to feel good personally regardless of the outcome, we need to do the best we can. We can feel good about the effort and the actions, and not feel bad because we couldn’t create the perfect outcome.
Do the best you can to prepare and to engage and to try to help. And instead of feeling bad about the outcome, try to feel a little bit better about the effort you put in preparing for that moment and putting that preparation into practice.
Feel good that you did the best you could.