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Don’t Begin with the Dead End in Mind - 2/17/26


Habit #2 of Stephen Covey’s “Seven Habits of Highly Successful People” is “Begin with the End in Mind.”  It speaks to the need to have a clear vision or goal for what you’re trying to ultimately achieve, so you understand the purpose of what you’re doing.  It helps you Read more

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I’m a big planner.  Whether it’s strategic planning or planning out the year or planning my week first thing on a Monday morning, I like to plan.  I do this because it gets all of my action items documented and ensures that I have some understanding of what I Read more

Pass the Quick Impression Test - 12/30/25


Some studies have shown that people create an impression of you in less than a second when they first meet you face-to-face.  Other studies have shown that that initial impression can take up to 7 seconds.  Regardless, first impressions are quick.  First impressions are not always the lasting impression, Read more

2025 Holiday Poem - 12/23/25


We hear the word change And that change can be good, But we like things to stay same, And sometimes they should.   The weather can be wet And then dry as a bone. We know things will change, Even if all left alone.   Our customers change. Our co-workers do, too. It seems like our resources Are often too few.   The technology Read more

Make the Long Wait Feel Shorter - 12/16/25


When Greg entered the Tax Office, he was thinking only about two things: (1) How he was going to get the tax value on his home reduced, and (2) Whether the wait would be 1 hour or 2.  He checked in with the navigator who asked a few questions, Read more

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A Startup’s Reason to Love Customer Service

Posted on September 17, 2013 in Business Advice Please leave a comment

I have to blog about this – a startup expert promoting the need for customer service – WOW!

Many startup entrepreneurs are so in love with their product or with selling that they don’t make delivering great customer service or “WOWing” the customer a high priority. But in the article Why Startups Should Prioritize Customer Service, there are a couple classic quotes that promote a startup’s focus on customer service:

  • “I have never once seen a start-up lured down a blind alley by trying too hard to make their initial users happy.”
  • “Customer service is not just a mechanism for ensuring customer satisfaction; we rely on it to help develop the vision and set the roadmap for the future of our business.”

I like the second quote because I can relate to it. When my company (Customer Service Solutions, Inc.) was started 15 years ago, we had a core list of industries and products that we thought would be our fuel for the future. But over the years we’ve allowed our customers to determine our industries and products by asking, listening, and watching where our services were in greatest demand and had the greatest impact.

If you’re looking for a reason to love customer service, love it because you can’t love your customer without loving serving them. If you truly love your customer, then your company (the people, processes, products, and services) are about them.

Act like a startup that prioritizes customer service; sometimes let your customers take the lead.

Read our New Book – “Ask Yourself…Am I GREAT at Customer Service?” http://www.amigreatat.com/

Listen to our latest podcast episode of “Stepping Up Service” on The MESH Network at http://themesh.tv/stepping-up-service/