My company, Customer Service Solutions, Inc., just celebrated our 25th Anniversary! We love the work we do for our clients, and we definitely love our clients. We’ve developed many friendships over the years, and we’ve tried to provide consistently high quality and personal support for whatever may be their particular goals or needs or issues.
For about 24 of those 25 years, we’ve written these tips of the week. So, thank you for being a Tip fan, and Thank You for Reading!
CSS conducts a lot of research for our clients, and among all the different types of research we provide, we’ve conducted well over 1,000 surveys.
Sometimes these are web-based surveys where – in lieu of or in addition to completing the survey – the customer or account holder will e-mail us directly, since we’re the survey administrator.
If they have a question or a need or an issue to be addressed, we always reply. It’s amazing how many times that survey respondent replies to our reply by saying: Thanks for reading! By saying: I can’t believe somebody actually responded. By saying: Thanks for taking my issue seriously.
It’s interesting that the customer is showing appreciation just for somebody reading their message. Just for getting a response. Just for feeling like they are being heard.
It’s amazing how simply responding – simply allowing people to feel heard – has a tremendous impact on how the customer feels. And as Maya Angelou once said: People will forget what you did, but people will never forget how you made them feel.
And it makes me feel great that you all have read all these tips, and hopefully they’ve helped you a little bit over the years.
Thanks for Reading!