Key Industries
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Recent Tips and Posts
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Hear Them, and Tell Them What You Heard – 6/18/19
CSS has conducted close to 1000 research projects over the years, many of which were web-based surveys. And oftentimes, in addition to or instead of completing the online survey, respondents e-mail us directly with questions or comments – and we respond personally to every message on behalf of our clients. Some of the comments are […]
It’s Decision Time. What are you going to do? – 6/11/19
Serving others is tough. Whether it’s dealing with an irate customer, having to field the same question from the 100th different customer this month, or keeping 10 plates spinning while still smiling in front of the client, it’s hard. You want to do a great job, and you’re constantly put into a position to make […]
You Do Know Jack – 6/4/19
Have you ever had a co-worker who causes more problems than they solve? Simple things they do are often, from a procedure standpoint, correct. But the way they handle situations makes them come off as indifferent. Let’s call this co-worker “Jack.” Even though certain actions by Jack may seem innocent and not intended to convey […]
