Key Industries
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Recent Tips and Posts
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Stop Rolling Your Eyes – 5/7/19
Most of our customer service tips offer advice and guidance. But advice and guidance is useless if the individual receiving it is not willing to listen, learn the theory behind it, and try to apply what they’ve heard or learned. I’ve personally facilitated hundreds of training sessions with clients over the years, and it doesn’t […]
Should you tell the customer? The Employee’s Dilemma – 4/30/19
Last week we looked at the dilemma that many companies face – When there is an issue that is going to happen, should they tell the customer? This week, let’s address that same question from the employee’s perspective. I personally experience employees struggling with this question when I’m in the role of the consumer. I’m […]
Should you tell the customer? The Company’s Dilemma – 4/23/19
I have a lot of clients that struggle with this question, both at a company/strategic level as well as an individual representative level. When there is an issue that is going to happen, should you tell the customer? This week we’re going to address the question at the company level. Next week, we’ll address the […]
