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I’ve purchased from many different online organizations both personally and professionally over the years, as I assume most of you have, as well. And the ones I tend to go back to are those that make a good impression from a customer service standpoint. While that’s probably no surprise to you, what may be a […]

People want to be thanked – they want you to show them that they’re appreciated and valued. In employee climate surveys, one of the key drivers of overall satisfaction and retention is whether the employee feels valued, appreciated. For customers, they want value out of the product and experience your company provides. But they also […]

We’ve all heard of Debbie Downer (actually, if you haven’t, that’s probably a good thing). Debbie Downer was a character in “Saturday Night Live” – a person whose general attitude and actions brought down the environment, made everyone depressed – left others just sitting there…bummed. However, I want to share something about a person of […]