Key Industries
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Recent Tips and Posts
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The Most Important (BLAND) Customer Service Skill – 10/17/17
People great at customer service are often responsive and efficient. Not the sexiest words to use, but I’m going to use an EVEN MORE BLAND (How’s that for hype!) word to describe much of what drives responsiveness and efficiency – Organization. Continuously work on your personal organizational skills: Save the Trees! Rely less on paper […]
Get Better to Get a Raise – 10/10/17
I was giving a speech recently about organizational culture, and the focus of the talk was the approach to culture by best-in-class organizations. One organization I highlighted bases employee raises – in part – on how much staff have improved their own skills and capabilities. In one sense, that’s an odd thing to consider. Isn’t […]
Use Millennials’ Favorite Words – 10/3/17
Okay – you got me. This tip doesn’t JUST apply to Millennials or JUST their favorite words, but I’m going to use that title as a jumping off point. In recent research conducted by Prosper-Insights & Analytics, the 5 key terms that Millennials most frequently use to describe excellent customer service are: Helpful, Quick, Returns, […]
