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We’ve all seen it. Maybe we’ve all done it. But it’s a harbinger of things to come. Actually, it’s a microcosm of what’s already here. You’re in an elevator, and a person walks in – may or may not look at you – and is staring intently at their smart phone. They look up just […]

Sandy aspires to be an excellent manager. She’s new to a leadership role and new to the organization. She’s come into her department with a ton of passion and energy. And now she’s in the middle of her “listening tour” – talking to different groups of employees, understanding the department’s history, its culture, and its […]

In a study conducted about human relationships by Leo Buscaglia, researchers surveyed participants about the qualities of primary relationships which were most enhancing to continued growth. The three qualities that seemed to contribute most to growing relationships were Communication, Affection, and Compassion/Forgiveness. Let’s see how to apply these relationship-growing attributes to our interactions with customers […]