Key Industries
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Recent Tips and Posts
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Empower Yourself to Go Against the No – 7/4/17
In our customer service roles, wouldn’t it be great to be able to do and say what we needed to do and say? Too often, we feel limited by policies, procedures, and the unwritten rules of “how things are done around here.” But we have to periodically ask ourselves, “If I can’t do something that […]
Improve the Health of Your Client Interaction – 6/27/17
According to a recent article on patient satisfaction and high quality customer service in healthcare settings, there are three consistent keys to a great patient experience – particularly in outpatient surgery facilities. These core takeaways apply to virtually any business. First – “Make a connection: Smile and introduce yourself to patients and family members.” This […]
Avoid the 1-offs – 6/20/17
How do customers get unrealistic expectations? Sometimes they just dream up an expectation because they don’t know any better. Maybe they’ve never worked with your type of service before. Maybe they saw an advertisement that was big on promises and short on delivery details. Maybe they got their expectations from their experience with a competitor. […]
