Key Industries
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Recent Tips and Posts
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Use Little Acts to Make a Big Impact – 7/22/25
A WOW Experience is not always one instance, one act that blows away the customer. It’s not always an over-the-top-the-employee-saved-the-day act of brilliance. Sometimes a WOW is the sum total of a series of little things that others don’t do – those actions that differentiate you from others. The customer may not visibly react, but […]
Avoid Some Stress by Addressing Issues Quickly – 7/15/25
It’s good customer service to resolve issues quickly. The customer sees the light at the end of the tunnel. They more quickly bring their anxiety and stress, their negative emotions down. And they more quickly get to a solution. But this tip is not about them. This tip is about you. The more an issue […]
Better Customer Service through Better Teamwork – 7/8/25
We spend so much time talking about what great customer service looks like in those 1-on-1 Moments of Truth, that we often neglect to discuss what goes on inside the company that leads to those great moments. We’ve talked about customer handoffs within an organization, but what does a great handoff look like? When one […]
