Key Industries
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Recent Tips and Posts
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For School Districts, the “Nebulous” is Important
Parent satisfaction and student satisfaction are easily measured. The employment rate of high school graduates and the percentage of graduates moving to college are also easily gauged. The attendance patterns of students and ACT scores are both measurable. But in the survey results for Springfield Public Schools, there was something overall that was highly important…and […]
Journalists are Sharing Patient Satisfaction Scores
It’s happening. We knew it would come. It’s not that the hospitals haven’t been measuring patient satisfaction for decades. It’s not that the Federal Government is just now monitoring patient satisfaction and reporting it publicly. It IS that it’s become such an easily-obtained set of information that journalists are quickly pulling the data and writing […]
Sell the Facts – 4/14/15 TOW
If there’s one thing I’ve heard repeatedly throughout the years it’s that MANY customer service people hate to sell. I’ve also heard that great salesmen are great at “servicing” their accounts. Now as “customer service people,” we can all agree that sales people who have a service-focus should perform better. We’re wired to serve, so […]
