Key Industries
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Recent Tips and Posts
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Unblurring the Lines – 6/16/15 TOW
Forty percent of customer dissatisfaction is due to a customer’s expectations not being met. Maybe the company overpromised, or it didn’t even do the bare minimum of what the customer should expect (source: TARP). But that statistic begs the question: What SHOULD the customer expect? In today’s world of self-service (from websites to checking out […]
Great Customer Service is Like a Delicious Meal – 6/9/15 TOW
It was one of those situations that can change your life. Okay, maybe that’s a slight exaggeration because we are talking about food here, but let’s see if you can relate. Have you ever had one of those meals or desserts or appetizers – or just tasted food that made you go WOW?! Maybe it […]
Be Proactive, in Helping Yourself – 6/2/15 TOW
The young homeowner went to the hardware store to buy a new chainsaw, and he asked the employee for advice. The employee suggested a particular model and noted that “it can cut up to 25 yards of wood a day.” The homeowner was thrilled, so he bought the chainsaw and went home to start cutting. […]
