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I once worked as a Domino’s Pizza delivery person. It was a GREAT job during summer as a college kid, in particular. You get to drive around, make pizzas, and if a customer canceled an order – you get to eat free! I had a plastic cup in my house filled with cash from tips […]

Don’t worry; there will be no pre-wedding discussions here. When we talk about Engagement in the customer service world, we’re either talking about Employee Engagement or Customer Engagement. And since “Engagement” is a buzzword nowadays, we need to have an understanding of what it really means. Engagement in business essentially means the level of commitment […]

Reflect and renew. Have patience and progress. Consider and compliment. Collaborate for success. At this time of year, you have a unique opportunity. You get away from work for a moment or two. And how you spend that time and what you learn, Can impact the mindset and actions taken by you. Think back on […]