Key Industries
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Recent Tips and Posts
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2014 Customer Service Crystal Ball – Part 2 of Trends
Did you enjoy Part 1 of 2014 Customer Service Trends? Check out the first 3 Customer Service Trends if you haven’t already. Here are the final 4 of 7 key Trends we see: Big Data Will Be Overplayed (Just Like Social Media Customer Service Was Overplayed) I attended a “Social Media for Parents of School […]
I Assume She is Not Like Me – 3/4/14 TOW
She left me a voice mail, and I prefer to respond via e-mail. She talks really fast, and I prefer a more casual speed. What she wants most is to be heard, and what I want most is to have my problem fixed. She wants to be walked through a process by an employee, and […]
2014 Customer Service Crystal Ball – Part 1 of Trends
What Customer Service Trends do we predict for 2014? Well here are the first 3 of 7 key trends we see: We’ll Learn to Rekindle the Fire in 2014 What does that mean? No I’m not talking romance in the world of customer service, although there could be an uncomfortable emotional engagement in this particular […]
