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Recent Tips and Posts
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Motivate Yourself? – 3/18/14 TOW
How often have you heard the expression “self-motivated?” It’s usually used to describe others such as “That job applicant is obviously NOT self-motivated” or “Joe needs to be more self-motivated.” So what exactly are these (typically) managers saying when they lament a lack of self-motivation in others? It’s usually that they don’t know how to […]
Consider Client Onboarding – 3/11/14 TOW
In Human Resources circles, a word that has become ubiquitous (which – by the way – is also ubiquitous) is “onboarding.” One way to define onboarding is that it’s the process of getting a new hire acclimated to their role as an employee. It’s also defined as “organizational socialization.” It enables new hires to get […]
Check Out the New CSS Website – Tons of Free Resources to Improve Customer Service and Retention
CSS recently launched its new website – check it out at: http://cssamerica.com/home/








