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Student Success and Relationship Management
Isn’t Student Success, in the end, about getting a degree? If so, then why are some Universities and Community Colleges focused on relationship management? Account representatives are for professional sports organizations. But higher ed? Nah… Well in the article TTU recommits to student success, Tennessee Tech University is noting the link between Student Success and […]
Don’t be the Reactive Representative – 1/21/14 TOW
“But I answered his question…But I wasn’t rude…But I told her the policy…But I rang her up…But I called back.” These are the responses of a customer service representative who is receiving some criticism or coaching from his boss. The employee’s words are filled with defensiveness, but they are also based on the assumption in […]
Let Them Share – 1/14/14 TOW
Have you ever seen the TV show “Monk?” It’s about a former police detective now turned police consultant. He has a “unique” personality due to too many different life experiences to go into at this point, but let’s just say he’s not the most touchy/feely person in the world. Every episode includes his sessions with […]
