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There comes a time when the dust will settle, When the frenzy begins to fade, When tasks and To Do’s and fires to fight Will slowly go away. It’s often a time that’s brief and still. It’s a time to enjoy each day. For we know when that time is over, The new rush will […]

The Chicago Cubs baseball team is doing better on season ticket renewals this year. According to VP of Sales and Partnerships, Colin Faulkner, “The rate of renewal for full-season and “combo” night and weekend game plans is in the mid-80 percent range, up 5 percentage points compared with this point last off-season.” And to what […]

I’m constantly flummoxed by executives who feel that the only good idea is a new idea, the only means to success is through their own innate creativity. A COO once told me that trying to create simplicity in operations for staff (so they could more consistently deliver a great experience to their customers) wasn’t challenging […]