Key Industries
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Recent Tips and Posts
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Shuttering Self-Checkout?
No more self-checkout at the grocery store? According to the Dallas Morning News, several grocery store chains are going that direction. Some are eliminating self-checkout entirely (like Albertsons) while others are going to a Euro checkout style (like Krogers) where one main customer line feeds the multiple checkout registers. While we’re not going to suggest […]
Common Issues Among “10 Most Hated Companies…”
While the American Customer Satisfaction Index may not use the word “hated,” the author of the Examiner article did. Essentially, the 10 companies noted are the lowest rated by the ACSI. They include PEPCO, Delta, Time Warner Cable, Comcast, Charter, US Airways, United Airlines, American Airlines, MY SPACE, and Facebook. So it’s Airlines, Telecomm/Utilities, and […]
Structured for Service?
Yet another company is caring about customer service, and this one is an Australian telco – Telstra. The organization is trying to get rid of its reputation for horrible customer service by – in part – creating a combined structure for its sales and service areas. According to a Wall Street Journal article, Telstra wants […]
