Key Industries
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Recent Tips and Posts
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Delight Your Customers – 10/22/24
Buddy the Bug Man was different. His company was new, and the only reason why Janet tried him out was that the service she had used for years just wasn’t working. Whether it was mosquitoes in the yard, ants in the kitchen, or cockroaches flying through on their way to summer vacation, it seemed like […]
A More Complete Definition of Responsiveness – 10/15/24
I was purchasing something recently that was being custom-developed. At one point, the company’s employee and I had a good 20 e-mails going back and forth – 10 from each of us. Unfortunately, I broke my own rule, and I did not pick up the phone after 2 or 3 e-mail exchanges to have a […]
Have a Game Plan to Address Their Anxiety – 10/8/24
It seems like we all get deliveries – whether it is UPS, USPS, FedEx, Amazon, the local courier, or all the above. We order. They deliver. Or do they? It’s times like these, when we’re expecting that package, that item that we’re looking forward to or need urgently or are just expecting, and it does […]
