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I was attending a basketball game a couple years back, and I had an urge for a soft pretzel.  There was a pretzel kiosk setup in the concourse, so I got in line behind 3-4 other customers.  When it was my turn to order, I walked up to the kiosk vendor, and he was looking […]

There are many examples of great customer service in North Carolina and South Carolina. One organization that has a strong presence in these states and delivers outstanding service is Chick-fil-A.  This Southeastern-based organization has a reputation built from the experience of its customers, where you get consistently good service no matter which restaurant you patronize.  […]

I hear so many comments about how the current state of customer service is poor and far below what it used to be, so I thought it was important to talk about some of the main reasons why customer service is so bad nowadays. Here are my top 10 reasons in no particular order: Many […]