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The new mayor had taken office, and she had appeared on many different local television shows and radio shows. It seemed like every time she spoke, she spoke about the importance of retaining jobs. She spoke about the importance of keeping local businesses. It was amazing to hear, and yet it was not amazing to […]

Mr. Floyd had always been an effective program manager in his local county government. However, as the financial stresses and strains resulting from the poor economy started to hit his area, he was being pushed harder and harder and harder to improve productivity and better manage costs. Even though these performance areas were expected to […]

This wish applies to any business, but let’s focus this wish on the healthcare providers of the world. If I could wish one thing for any hospital that would improve its patient satisfaction, it would be this. I would wish that every person — food service worker, physician, nurse, administrator, CNA, physical therapist, unit manager, unit […]