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Here are a few (nearly) undeniable truths about customer service. · Customers that you truly have a relationship with are more likely to give you the benefit of the doubt when something goes wrong. · If customers feel like you listen, they’re more willing to talk. · It’s easier to keep a customer that will […]

We are fortunate to have a lot of professional sports clients. Typically when working with these organizations, the dual focus is season-ticket holder retention and sales growth. Many teams focus on creating synergies between their services area and their sales area. It is not just important for pro sports teams; it is also important for […]

Do you have an electrical problem in your house? You know, your front porch light never comes on, or you wake up to find your ceiling fan dangling by a few wires above your bed. Maybe you need a new light installed or you need a lamp you bought at a garage sale to be […]