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The National Survey of Student Engagement (NSSE) conducts annual surveys of college and university students which address personal development, support from their faculty, and other factors driving student satisfaction. The institutions are graded on such attributes as how supportive they are of student success, the promptness of feedback on student performance, rates of transfers in, […]

Is it the autographed picture of your favorite athlete? Is it your mother’s diary she kept as a child? Maybe it’s your vintage ’54 convertible, or it’s your figurine you got from your trip to Japan. It could be your golf clubs. It could be a drawing from a child. Maybe it’s the grandfather clock […]

A county manager talks about staff needing to have a “Servant Mindset” with the community. He is talking about government workers on the local level in tax collections, parks, social services, and the health department being servants of the residents of the community. That’s his way of describing customer service. That’s his way of sharing […]