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Patients go to hospitals to take their pain away, to have their broken bones healed, to have their injuries diagnosed, to have their elective surgeries, and to give birth to their bouncing new babies. And even though this care is provided to address their needs and pains and injuries, how many patients feel that they’re […]

The world of higher education is a business.  Leaders may not like to view it that way, but with the tremendous revenue streams they receive, the scope of operations, and the vast size of the campuses, Education truly is an industry with major business and financial considerations. Many professors have trouble viewing a student as […]

Ever since I was a little kid, on TV and the radio and from people talking, I heard stereotypes of “government workers.” The stereotypes were never very positive. They talked about the slow speed with which the employees did their work, the lack of passion and energy with which they communicated, and the low level […]