Key Industries
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Recent Tips and Posts
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The Masked Singer is Your Customer – 10/27/20
I cannot get into this show. I have to admit it. I’ve watched bits and pieces of it several times, but I just don’t totally get The Masked Singer, but it seems like it’s all the rage! It seems like everybody wants to guess who is in that crazy outfit. Who is the Penguin or […]
I Think I Think is Wrong – 10/20/20
I think that’s not going to be feasible. I think we can do that. I think you’re on the right track. Methinks thou dost protest too much. Please forgive the Shakespearean reference, but it seems to fit well here. When we are talking to co-workers and customers, and we’re giving our opinion or sharing some […]
Be Slowest, and Be the Best – Chick-fil-A – 10/13/20
About one week ago, the Atlanta Journal-Constitution had an article that analyzed the results of a SeeLevel HX research engagement on the customer experience at fast food restaurants. The results were seemingly contradictory. The fast food chain with by far the overall best drive-thru experience was Chick-fil-A, and yet Chick-fil-A was by far the slowest […]
