Key Industries
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Recent Tips and Posts
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Why Your Job is Important – 11/17/20
I was speaking with a client recently, and she was telling me about one of the classes delivered by their professional development team. Her description of the course reminded me of some client workshops we’ve conducted where a part of the outcome is having individual staff develop Personal Mission Statements. These Statements essentially describe the […]
Listen Even When Nobody’s Speaking – 11/10/20
Online Chats are wonderful ways to provide customer service, except when they’re not wonderful ways to provide customer service. Note the partial chat transcript below. The company name has been replaced with STORE, and the location was changed to TOWN: STORE Bot at 9:54: Thank you. An agent will be with you shortly to start […]
Don’t Publicize Pain Points – 11/3/20
Years ago, a mining company received numerous formal complaints about the noise from its operations. The complaints primarily came from one nearby neighborhood. That neighborhood was the location where the mining company had to build a small above-ground structure to support the operations. The community was interested in finding ways to address the noise. One […]
