Key Industries
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Recent Tips and Posts
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Bring Magic to Your Account Management – 1/19/21
One of our first sports-industry clients was the Orlando Magic. They were a true leading-edge organization in the early 2000s when it came to dedicating resources to season ticket holder retention. They didn’t make customer service, relationship-development, and renewals simply a function of the Sales department. They broke it out separately, developed its own team, […]
Customers Want Easy, but Easy is Difficult – 1/12/21
New employees go through days of training to learn products and services. They have formal workshops to learn how to use their office applications, web functions, and whatever programs are specific to their department. They test new technology, and they get quizzed on knowledge of policies. This is hours or days or sometimes weeks of […]
Make 2021 the Year of Building Relationships – 1/5/21
I’ve been very fortunate over this company’s 20+ years in business to have great and long-lasting relationships with many clients, colleagues, business partners, and co-workers. It’s a gift to be able to call on these individuals for advice or referrals or to be a sounding board. And it’s just as big a gift when they […]
