Key Industries
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Recent Tips and Posts
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The Passive Predicament – 4/13/21
The employee is speaking to you. Do they have that look in the eyes like they’re hanging on your every word, like they’re processing, interpreting, and getting ready to quickly respond to your key points and questions? Or do they have the look of somebody in the 2nd hour of a 3-hour documentary on the […]
Regain Lost Motivation – 4/6/21
For many of us over the last 12 months, our home has also become our workplace. Our work interaction has been 2-dimensional through the computer screen as opposed to the 3-dimensional experiences we’re used to with co-workers and customers. We are all motivated in our own unique ways. Some are money-motivated. Some are personally motivated […]
The Answer is Right, but the Service is Wrong – 3/30/21
Maggie was irate. The gift she ordered needed to be received by the 20th of the month so she could give it to her cousin for his birthday. It was the 19th, and Maggie couldn’t find any shipping update online, so she called the company. The employee said “Oh! That item was backordered. The problem […]
