Key Industries
-
Recent Tips and Posts
-
And YOU get a Thanks, and YOU get a Thanks… – 6/15/21
Yes, Oprah Winfrey gets her first shout-out in a CSS Customer Service Tip of the Week! She’s famous for many things – one of which was giving out presents to everybody in her audiences. She would happily proclaim: And YOU get a gift, and YOU get a gift, and YOU get a gift! And as […]
It’s Right to Note “That’s Not Right” – 6/8/21
TJ was doing some construction work for the homeowner, and he noticed something unusual about the paint texture on the storm door that he was about to install. The homeowner had purchased the door, and when TJ was getting ready to install it, he noticed that the door had a grainy texture to the paint […]
Respond to Negativity in Kind, or Respond Kindly – 6/1/21
An eye for an eye, a tooth for a tooth. It seems like that’s what makes the world go ‘round nowadays. You yell at me, and I yell at you. Then you yell louder, and I yell louder. And all that cacophony just pushes us further and further apart. In customer service, we’re not looking […]
