Key Industries
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Recent Tips and Posts
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Show Your Confidence – 9/7/21
“Self-confidence is the first requisite to great undertakings.” To do something great, you need to have confidence in yourself. That confidence often comes from positive experience, preparation, understanding what has happened and could happen, and having the knowledge and resources and training to address it when it does happen. If you want to do a […]
Dear Customer, What do you expect? – 8/31/21
Studies show that 40% of customer dissatisfaction was because the company didn’t meet the customer’s expectations. The company overpromised and under delivered, or the company didn’t even do the bare minimum of what the customer expected. To avoid dissatisfying your customer, meet or exceed their expectation. Simple, right? It only gets simple if first you […]
Listen Here…or Hear – 8/24/21
To listen or not to listen? That is the question… Okay, so I’m no Shakespeare, but I like to quote the masters – Shakespeare, Senge, Seinfeld – whenever I get the chance. Today’s topic is listening versus hearing. There are distinct differences. It’s important to go beyond hearing what somebody says if you want to […]
