Key Industries
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Recent Tips and Posts
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Caring Goes Beyond Competence – 11/30/21
April went to get some routine car maintenance done at the local service center. When they finished the oil change, she paid for the service, got her keys, went to her car, and opened the door. As she was about to enter the car, she stopped. Somebody had obviously vacuumed the floor mats. Bonnie went […]
You Mostly Get What You Give – 11/23/21
It is Thanksgiving week in the United States, so let’s talk “Thanks.” There’s a saying that You Get What You Give. And while the goal of giving thanks should not be “To receive things,” getting something positive in return is often a nice byproduct of being appreciative of others. It’s amazing that when I thank […]
Van Gogh the Vision – 11/16/21
Want to create Service Excellence in your organization? Have a vision, then paint the picture of that vision. It’s easier to create something if you can visualize it first, so let’s Van Gogh a Vision. Excellent customer service is delivered in a courteous manner. Courtesy comes through when employees are pleasant, they smile, they use […]
