Key Industries
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Recent Tips and Posts
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To Improve, Understand Why You Do What You Do – 10/19/21
In the 7 Habits of Highly Effective People, Stephen Covey says that habits form at the intersection of desire, skills, and knowledge. Desire is the WANT TO do something. Skills is the HOW TO do something. Knowledge is a combination of the WHAT TO do and WHY TO do it. Many of those who are […]
Tailor to the Type – 10/12/21
We’re all different. We’re all unique. Every customer is different and unique, as well, and we should treat them as unique individuals. While we should see each customer as unique, before we fully get to know the customer, there are some core philosophies to take into customer conversations based on the type of customer or […]
Avoid the Silence; Build the Relationship – 10/5/21
Our interactions with customers are “Moments of Truth.” These Moments of Truth can be conversations with a customer about some complaint, encounters when they’re in the drive-thru, questions about an order that the customer calls in to the company, or brief interactions in the lobby of a government building. Sometimes during these interactions, there are […]
