Key Industries
-
Recent Tips and Posts
-
Use Your Customer Service Freedoms – 7/6/21
We’re only a couple days past Independence Day here in the United States. So it may be a good time for us in the customer service world to think about our freedoms, to think about what we have the liberties to do, to reinforce how this all plays out with our work lives and our […]
Who are Your Best Customers? – 6/29/21
A major medical supply company called Medline is in the process of being acquired. It is an organization that has grown by leaps and bounds, particularly over the last decade. It is currently a family-owned business, and the member of that family that serves as President of the organization is named Andy Mills. Several years […]
Why Did They Walk Away? – 6/22/21
Granted, the drive-thru line was long, but Cynthia thought it would move pretty quickly. After almost 10 minutes of only moving up one spot, she drove away. Benny was on hold, but the system didn’t tell him for how long. Then he looked at his watch; 5 minutes later he looked again. And 3 minutes […]
