Key Industries
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Recent Tips and Posts
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Make it a “Good Busy” – 9/28/21
When I’m speaking with colleagues or clients, I’ll often ask how their day is going. The response I get almost once a week is something like: I’m incredibly busy! When I get that response, sometimes I’ll ask whether it is a “good busy” or whether they are “fighting fires.” I’ll ask that question to gauge […]
What’s the Good Word? – 9/21/21
Each one of us talks to co-workers and customers every day. And when you’re speaking with someone, there are always good ways to respond to questions or issues. But there are also better ways to respond. Since you’re receiving weekly customer service tips, I know you are all about continuous improvement!! So, here are four […]
You can read me like a book – 9/14/21
Let’s say that I’m the customer, so it’s important to listen to what I say when we’re talking. However, sometimes there are hidden words within the words. I’m not talking about the tone of voice that I use as much as I’m talking about the words I choose. Sometimes you can read into what I’m […]
