CSS recently launched its new website – check it out at: http://cssamerica.com/home/
A Story of Willie and Aubrey - 2/8/22
It Matters Who You Know - 2/1/22
Put an End to 1-Star Ratings - 1/25/22
Signs of Service Recovery Situations - 1/18/22
In Survey Development, Think in Reverse - 1/11/22
Foster Positive Feelings - 1/4/22
How to Make the Situation Right - 12/28/21
“I’m Sorry” Doesn’t Mean “I’m Guilty” - 12/14/21
Apply Selfless Service - 12/7/21
Ed Gagnon, President
Customer Service Solutions, Inc.
Charlotte, NC
p. 704.553.7525
f. 240.266.6519
edward.gagnon@cssamerica.com
www.cssamerica.com