Individuals, organizations, and even communities today seem to be more overtly focused on being welcoming to others. In customer service, being welcoming is a key to a great first impression. But what does it mean to be welcoming?
We defined Welcoming in one of our February Tips as: Proactively engaging others in a natural, enthusiastic, and attentive manner. Convey the energy, active nature, and positivity that we hope to see from our customers.
There’s so much in here that is not in the typical encounter with businesses today. And since we call “WOW Moments” Unexpected Positive Events, then being an individual who is welcoming can lead to a lot of WOWs!
If you proactively engage others upon their entry, you’ll be doing something that most businesses do not. You notice people and reach out to them first, taking the monkey off their back by your being the one to initiate the conversation. If you’re enthusiastic and attentive, you’re going to exceed the experiences that customers have in other organizations, which too often seem ambivalent and distracted.
If you have energy and movement, that sense of action and engagement will often be transferred to the customer. If you are positive, then your nature will be far different, far more enjoyable than most of what people experience in much of social media, if not life, in general. And oftentimes, customers will reflect your energy and positivity with their own upbeat reactions.
Create Unexpected Positive Events in how you start your encounter with the customer.
WOW with Welcoming.