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Steve Wynn, the Las Vegas casino mogul, was talking to his staff about the keys to transforming his culture. No, he wasn’t discussing gambling, upcoming ventures, or new revenue ideas. He talked about getting every employee to feel good about the good they do for customers. “If you make someone feel good about themselves, they […]

I listen to a sports talk show periodically, and the host has an interesting habit. He is always making statements such as “It’s really interesting that…” or “What’s amazing is that…” He will then follow-up that statement with an observation or conclusion that he wants you to find interesting, too – so you’ll keep listening. […]

The rising tide lifts all boats. I’m not sure who coined the phrase, but it fits into our workplace just as much as the high seas. When I wrote the tip about motivating yourself by writing down your daily successes, a reader commented that it would be great to have a team meeting with other […]