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Do you want raving fans…or not? Apparently the Sunderland soccer club wants raving fans, if they can rave while sitting down. In the article Sunderland fans walk out in protest over season ticket holder suspended for standing, a group of fans walked out of the stadium in the first half of a recent match because […]

Habits are hard to break…and that can be a good thing…if they’re good habits. Let’s talk about customer service habits. Stephen Covey wrote a book on the 7 Habits of Highly Effective People. Dr. Art Markman (as seen recently on Dr. Phil) talks about developing “smart habits” in his new book Smart Thinking. But in […]

In today’s strong focus in community colleges on student retention, completion, and success, there are many initiatives being undertaken to try to help students succeed. Success for community college students is often defined as “getting the certificate.” For example, the students get a degree from a community college or transfer to a 4-year institution where […]