Key Industries
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Recent Tips and Posts
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Outsourcing Groupon E-mail Customer Service?
Groupon is toying with the idea of outsourcing some of its e-mail customer service. In a recent wired.com article, Groupon notes that it’s looking to open its own customer service center in India. While it notes that it’s not using an outsourced vendor, the reason for the move is clear – to save money. According […]
Canceling Internet Service – 8 calls, 5 employees, 5 tweets, 2 phones, and a Partridge in a Pear Tree
Welcome to my nightmare from Saturday. I wanted to cancel internet service at my home, and this is what transpired… Web Attempt to Cancel I logged into to my account on the company website to cancel internet service (but keep my television service). The website FAQs said that I could not cancel over the internet, […]
Hospital Patient Satisfaction – Driven by People or Facilities?
For a hospital, is it about customer service or a hotel look and feel? In the world of healthcare, hospitals have come a long way, with many looking like a mini-version of the Ritz-Carlton or the Taj Mahal, for that matter. The look of the facility has become paramount to the great patient experience. Marble […]
