Key Industries
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Recent Tips and Posts
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New York City: A Digital Toolkit for Customer Service
New York City is providing a “Digital Toolkit” to small businesses to help them succeed (and hopefully stay and grow) in NYC. According to Mashable (one of the NYC partner organizations along with Google, Tumblr, and Weebly), the Toolkit “can incorporate technology and social media into their business strategy for marketing, sales and customer service.” […]
Does the Right Hand Know What the Left Hand is Doing?
In many large companies, no, the right hand does NOT know what the left hand is doing. I had 2 web chats and a telephone call with three different individuals with the same internet service in the past week and got 3 different answers. The last answer was best, so I went with that; it […]
Sample “Direction of the Team” Letter
There are many reasons why fans stay and why they go – it’s not just about wins or the high profile player. It’s not just about the weather or the visiting team. For many fans, whether they remain fans or whether season ticket holders renew is based on the Direction of the Team. Particularly when […]
